I have to start by saying Raven is wonderful. She continued to answer my concerns via email without irritation, and in person, was knowledgeable and helped explain things to me. I need that information to feel like I'm informed about my old car, and not throwing money at it. The mechanic bothered to show me my worn tire so I could actually see what the problem was. And my first visit with them, there was a rose left on my driver's seat. I never like going to get my car worked on, but they make it okay.