Open Road is ALWAYS good to me. They're honest, reliable, reasonable, and personable. All boxes checked. They do good work, and they definitely put their customers first. I've never felt like they were trying to talk me into unnecessary services and they don't 'find reasons' to charge me for things or insist I get work done each time I visit. Sometimes I just stop in, like today, to say hey how is my car looking and what do I need? I've been taking my cars to them for all 6 years I've lived in Austin and I will continue to do so for as long as I live here or somewhere nearby. I no longer live as close to them as I did 6 years ago, but I will always drive the distance to support them b/c they're worth it. :). Shoutout to Patrick who remembers his customers, even though he only sees you once or twice a year. It's nice to feel like you're not a number in a deli line....NEXT! LOL.